We're here to help with product guidance, support and any questions
Got Any Questions?
Our store
Unit D4, Sandown Industrial Park
Mill Road, Esher, Surrey
KT10 8BL
United Kingdom
Mon - Fri, 10am - 6pm
FAQs
How long will shipping take?
All orders are dispatched the same day from our warehouse (excluding weekends). Delivery usually takes 1–2 working days, depending on the selected shipping option. Every order is fully tracked from dispatch to delivery.
How do I know if my order is confirmed?
You will receive an order confirmation email shortly after placing your order. This email confirms that we have received your order and includes your order details. If you cannot find it, please check your spam folder or contact us for help.
Can I change my shipping address after my order is placed?
Yes, you can update your shipping address as long as your order has not yet been dispatched from our warehouse. Please contact our customer service team as soon as possible with your new address details. Once an order has been shipped, we are unable to change the delivery address, but you can track your order and arrange with the carrier for any redirection if needed.
We recommend reviewing your address carefully before completing your order to ensure smooth and timely delivery.